Analyst, Enterprise Service Desk

📋 Description

• Serve as the first point of contact for IT-related support requests via phone and email/ticketing
• Stay logged into phone queues to ensure consistent client support.
• Troubleshoot and resolve basic desktop, software, network, and hardware issues.
• Assist with installation, configuration, and usability of desktops, mobile devices, printers, and
• Follow troubleshooting and escalation procedures for timely resolution or handoff to higher-tier
• Maintain documentation of support requests and solutions in the ticketing system.

🎯 Requirements

• Associate's Degree in Technology or related field required.
• 2-5 years of experience with Microsoft environments required.
• 0-2 years of MSP-specific experience preferred.
• Network+ and Security+ certifications preferred.