Abacus

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Analyst, Enterprise Service Desk

Added

2 minutes ago

Location

🇺🇸 Fort Lauderdale

Type

Full time

Salary

Salary not provided

Related skills

windows microsoft office dns vpn vmware

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📋 Description

Initial IT support contact via phone; triage and resolve or escalate requests.
Maintain phone queue; provide consistent client support.
Troubleshoot desktop, software, network, and hardware issues.
Assist with installation, configuration, and usability of devices.
Follow escalation procedures for timely resolution or handoff.
Document all requests and interactions in ticketing system.

🎯 Requirements

Associate’s Degree in Technology or related field.
2-5 years experience with Microsoft environments.
0-2 years MSP experience preferred.
Certifications: Network+ and Security+ preferred.
Knowledge: VMware, Citrix, VPN, DNS, DHCP, Windows OS, Office, cloud apps.
Strong communication and documentation skills; customer-focused.

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