Serve as first contact for IT support requests via phone, email, or ticketing system.
Be logged into phone queues to ensure consistent client support.
Troubleshoot and resolve basic desktop, software, network, and hardware issues.
Assist with installation, configuration, and usability of devices and peripherals.
Follow escalation procedures for timely resolution or handoff to higher-tier support.
Maintain accurate documentation of requests and solutions in the ticketing system.

🎯 Requirements

Associate’s Degree in Technology or related field required.
2-5 years of experience with Microsoft environments required.
0-2 years MSP-specific experience preferred.
Network+ and Security+ certifications preferred.
Knowledge of VMware, Citrix, VPN and Terminal Services; backup technologies.
Experience with Internet/DNS/E-mail issues; strong Windows and Office skills; cloud apps.

🎁 Benefits

Salary DOE: $50,000-$60,000

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