Serve as the first point of contact for IT support requests via phone, and via email/ticketing as
Maintain phone queue presence to ensure consistent client support.
Troubleshoot and resolve basic desktop, software, network, and hardware issues.
Assist with installation, configuration, and usability of desktops, mobile devices, printers, and
Follow established troubleshooting and escalation procedures for timely resolution or proper
Document all support requests, solutions, and interactions in the ticketing system.

🎯 Requirements

Associate's Degree in Technology or related field required.
2-5 years of experience with Microsoft environments required.
0-2 years of MSP-specific experience preferred.
Network+ and Security+ certifications preferred.

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