Serve as the first point of contact for all IT-related support requests primarily via phone and as
Be logged into the phone queues throughout the entire workday to ensure consistent client support.
Troubleshoot and resolve basic desktop, software, network, and hardware issues.
Assist clients with installation, configuration, and usability of desktop computers, mobile
Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper
Maintain accurate documentation of all support requests, solutions, and client interactions in the

🎯 Requirements

Associate's Degree in Technology or related field required.
2-5 years of experience with Microsoft environments required.
0-2 years of MSP specific experience preferred.
Network+ and Security+ certifications preferred.
10% onsite position
Knowledge of VMWare, Citrix, VPN and Terminal Services

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