Analyst I Infrastructure Services

📋 Description

• Lead and coordinate the daily activities of the onsite IT support team, allocating and prioritising
• Ensure adequate support coverage during agreed business hours and coordinate shifts, leave, and
• Act as the first point of escalation for operational and technical issues requiring onsite
• Conduct regular team reviews and ensure adherence to established support processes and procedures.
• Provide and oversee onsite support for desktops, laptops, monitors, docking stations, printers, and
• Support Windows operating systems, Microsoft 365 applications, and standard enterprise workplace

🎯 Requirements

• Strong professional experience in onsite IT support, End User Computing (EUC), or workplace support.
• Previous experience leading or coordinating a team of desktop support or onsite IT support
• Strong technical knowledge of Windows desktop and laptop support, Microsoft 365 applications
• Experience troubleshooting hardware, software, user-access, and connectivity issues, including
• Good understanding of enterprise end-user support environments and IT asset lifecycle management.
• Practical experience managing incidents and service requests, including ticket prioritisation

🎁 Benefits

• Full-time employment opportunity based in Bangalore, India.
• Workplace model that prioritises in-person collaboration while offering flexibility to support
• Opportunity to lead onsite IT support activities in an enterprise infrastructure environment.
• Exposure to cross-functional collaboration with business stakeholders, infrastructure teams
• Opportunity to contribute to operational improvements, service quality, and enterprise technology
• Specific salary, healthcare coverage, paid leave, incentives, and additional benefits were not