Analyst (Network/Telecom services)

📋 Description

• 1-7 years of field experience.
• Gathers business requirements for IT solutions.
• Acts as state-wide telephony project lead for call centers.
• Resolves telephony problems; contributes to standards and procedures.
• Works with agencies and telecom liaisons to gather requirements.
• Utilizes Remedy, Change Point, and SharePoint to manage work.

🎯 Requirements

• Experience with Avaya and Cisco telephony platforms.
• Knowledge of ACD, VDN and call-center features.
• Ability to analyze data from Avaya systems.
• Proficiency with Remedy, Change Point, and SharePoint.
• Excellent verbal and written communication.
• Ability to work with multiple agencies and meet deadlines.

🎁 Benefits

• Work independently with multiple agencies.
• Knowledge of current telephony services and tech.
• Opportunity to work with Avaya and Cisco platforms.
• Strong customer service skills.
• Collaborative, fast-paced environment.