Analyst, P&C Services – Epic Support

📋 Description

• Provide functional and technical support for Applied Epic workflows, activities, templates
• Investigate, troubleshoot, and resolve functional or technical issues within Epic and other
• Analyze reported problems, identify root causes, and implement or recommend appropriate solutions.
• Manage support requests through ServiceNow or similar ticket management platforms.
• Prioritize and manage high-volume workloads while maintaining timely and accurate issue resolution.
• Communicate clearly with both technical and non-technical stakeholders throughout the support

🎯 Requirements

• Working knowledge of Applied Epic workflows, activities, templates, security, and structure access.
• Experience resolving functional or technical issues in Epic or other enterprise systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective written and verbal communication skills with both technical and non-technical audiences.
• Experience using ServiceNow or a similar ticket management platform.
• High attention to detail and strong documentation habits.

🎁 Benefits

• Remote work opportunity based in India.
• Opportunity to develop expertise in Applied Epic and enterprise system support.
• Exposure to functional and technical troubleshooting across business-critical systems.
• Experience working with ServiceNow or similar service management platforms.
• Opportunity to collaborate with both technical and non-technical stakeholders.
• Fast-paced environment requiring problem-solving, prioritization, and continuous learning.