Analytics Engineer

📋 Description

• Design, build, and maintain analytical tables and datasets used for reporting, dashboards, and
• Ingest and transform raw data from contact center systems (e.g., ACD, CRM, ticketing, chat, email)
• Ensure data accuracy, consistency, and integrity across multiple source systems.
• Optimize table structures and queries for performance and scalability.
• Document data definitions, transformation logic, and assumptions to support transparency and reuse.
• Develop and apply AI models to analyze customer contact transcripts, surveys, and other feedback

🎯 Requirements

• Bachelor’s degree in Data Science, Computer Science, Statistics, Information Systems, Business
• 3 – 5 years of experience in data analytics, analytics engineering, or a related role.
• Strong SQL skills, including creating and maintaining tables, views, and transformations.
• Experience working with data from contact center systems such as ACD, CRM, ticketing platforms, or
• Solid understanding of contact center metrics and performance drivers.
• Experience with data visualization tools such as Domo, Tableau, Power BI, or similar.

🎁 Benefits

• Competitive Medical, Dental, and Vision coverage
• 401(k) match
• Generous PTO
• Tuition reimbursement
• Yearly lifestyle stipend
• Exclusive employee discounts