Analytics Lead, SCC

📋 Description

• Partner with Product, Engineering, Data Science & Analytics, and Business Operations to achieve goals.
• Develop frameworks and scalable processes to drive decision-making and prioritization.
• Define the metrics used to measure success of strategic initiatives and health of our support platform; build dashboards to track metrics over time.
• Design A/B tests and analyze the impact of new product features and operational improvements.
• Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience.
• Monitor KPI performance and present findings to senior leadership.

🎯 Requirements

• Degree in a quantitative field; advanced degrees preferred.
• 2+ years of hands-on data science or equivalent analytical experience in a high growth startup.
• Ability to translate unstructured business problems into clearly defined requirements with minimal oversight.
• Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems.
• Exceptional communication (listening, written, and oral) skills with the ability to present findings and recommendations targeted to the audience in question.
• Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively.

🎁 Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• Lyft funded Health Care Savings Account.
• RRSP plan with company match to help save for your future.