Appeal Specialist - Child Care Services

📋 Description

• Receive, review, and process Child Care Services appeal requests within established timeframes.
• Conduct comprehensive reviews of eligibility determinations, supporting documentation, and case
• Investigate disputed decisions involving income eligibility, family composition, employment status
• Analyze applicable Child Care Services policies, Texas Workforce Commission regulations, and local
• Communicate with applicants, parents, guardians, eligibility specialists, providers, workforce
• Schedule, coordinate, and facilitate informal reviews, appeal hearings, or administrative review

🎯 Requirements

• Associate's degree required; Bachelor's degree preferred in Public Administration, Social Services
• Equivalent combination of education and experience may be considered.
• Two (2) years of experience in eligibility determination, case management, appeals processing
• Experience interpreting policies, regulations, or program requirements.
• Experience handling confidential or sensitive information.
• Experience working with child care assistance programs, public benefits, or government-funded