NECSWS

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Application Administrator

Added

13 minutes ago

Location

🇮🇳 Mumbai

Type

Full time

Salary

Salary not provided

Related skills

sql excel power bi monitoring tools itil

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📋 Description

Own configuration, maintenance, and L1 troubleshooting of applications
Provide L1 support for apps to internal staff via ticketing tool
Admin user support for bespoke apps; liaise with suppliers
Manage incidents/workloads; queue handling; SLA adherence
Troubleshoot to root cause; escalate/resolution processes
Deliver dashboards/reports to stakeholders within delivery timeframes

🎯 Requirements

1–3 years in Application/IT Services Support
SME in supporting, maintaining, and administering complex apps
Understand workflows and processes of application systems
Experience supporting business-critical applications
MS Technologies; ticketing tool; procurement workflow
Power BI, Excel, and SQL

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