Application Specialist

📋 Description

• Provide excellent customer service to inbound and outbound interactions, totaling 100+ interactions
• Answer continuous inbound interactions to complete applications from start to finish.
• Request and review financial documents submitted by the borrower as part of the final review
• Identify and escalate suspicious or fraudulent documents and applications to leadership.
• Meet and/or exceed production, quality (QA), CSAT, and FCR goals while adhering to your schedule.
• Troubleshoot technical issues and assist customers with product navigation.

🎯 Requirements

• 1+ years of experience in banking, financial services, and/or related industry.
• High school diploma or equivalent required.
• Ability to calculate financial information accurately.
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills with a customer centric focus in de-escalation
• Meticulous, detail-oriented approach to reviewing documents and processing applications.

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental and vision insurance with employer paid options
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass