Application Support Engineer

📋 Description

• Manage and prioritize incoming customer support tickets, ensuring timely responses and resolution
• Act as the primary technical contact for customers, providing updates and translating issues into
• Investigate application issues by analyzing configurations, environments, business workflows, logs
• Read and understand codebases, technical docs, and designs to identify root causes and implement
• Develop and deploy targeted code fixes using C#/.NET and React/TypeScript across production/testing
• Configure and troubleshoot core functionality, including business rules and environment-specific

🎯 Requirements

• Bachelor’s degree in CS/Info Systems or related field, or equivalent hands-on experience.
• Strong troubleshooting and problem-solving skills across configuration, code defects, or customer
• Working knowledge of C#/.NET, with ability to read, debug, and modify production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational databases.
• Experience using Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits supporting wellbeing.
• Career advancement and professional development.
• Exposure to global team and modern software technologies.
• Opportunity to develop expertise across software engineering, cloud, and customer-facing support.