Application Support Engineer

📋 Description

• Manage and prioritize incoming customer support tickets with timely responses and resolutions.
• Serve as primary technical contact for customers; provide updates and translate issues clearly.
• Investigate issues by analyzing configurations, customer environments, logs, and code.
• Read codebases and docs to identify root causes and implement solutions.
• Develop and deploy code fixes using C#/.NET and React/TypeScript in prod and test.
• Configure and troubleshoot core functionality, including rules/workflows/settings.

🎯 Requirements

• Bachelor’s degree in CS, IS, or related field, or equivalent hands-on experience.
• Strong troubleshooting and problem-solving; analyze configuration, code defects, and env factors.
• Working knowledge of C#/.NET; read, debug, and modify production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational databases.
• Experience with development tools such as Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits.
• Career advancement and professional development.
• Experience with diverse, global teams.
• Exposure to modern software tech and mission-critical apps.