Application Support Engineer

📋 Description

• Support engineers manage and prioritize customer tickets, provide timely responses, and resolve
• Act as the primary technical contact for customers, offering clear updates and translating
• Investigate issues by analyzing configurations, customer environments, logs, and code behavior.
• Read existing codebases and docs to identify root causes and implement effective solutions.
• Develop and deploy targeted fixes using C#/.NET and React/TypeScript in production and testing
• Configure and troubleshoot core functionality, business rules, and environment-specific settings.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent
• Strong troubleshooting and problem-solving skills; ability to distinguish between configuration
• Working knowledge of C#/.NET and the ability to read, debug, and modify production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational databases.
• Experience with development tools such as Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits supporting employee wellbeing.
• Career advancement and professional development opportunities.
• Experience with a diverse global team.
• Exposure to modern software technologies and mission-critical apps.