Application Support Engineer

📋 Description

• Manage and prioritize incoming customer support tickets, ensuring timely responses and resolution
• Act as the primary technical contact for customers, providing updates and translating issues into
• Investigate issues by analyzing configurations, environments, workflows, logs, and code behavior.
• Read and understand codebases, docs, and designs to identify root causes and solutions.
• Develop and deploy targeted fixes using C#/.NET and React/TypeScript across prod and test envs.
• Configure and troubleshoot core functionality, including business rules and settings.

🎯 Requirements

• Bachelor’s degree in CS, IS, or related field, or equivalent hands-on experience.
• Strong troubleshooting and problem solving; analyze config, code, env factors.
• Working knowledge of C#/.NET; read/debug production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational DBs.
• Experience with Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits supporting wellbeing.
• Career advancement and professional development.
• Exposure to global team and modern technologies.
• Opportunity to develop expertise across software eng, cloud, and customer-facing support.