Application Support Engineer

📋 Description

• Technical issue resolution for API, DB, servers, microservices, and containers.
• Customer advocacy: act as primary technical contact for customer inquiries.
• Collaboration & escalation with Engineering, Product, and Sales for issues and feedback.
• Knowledge management: create and maintain documentation and FAQs.
• Issue reproduction & testing to identify root causes and verify solutions.
• Product expertise: develop deep product knowledge, architecture, functionality, and use cases.

🎯 Requirements

• 4+ years in technical support, helpdesk, or customer-facing engineering.
• Strong problem-solving and analytical skills to deconstruct issues.
• Excellent written and verbal communication for tech and non-tech audiences.
• Proficiency in: Web hosting, APIs, network, and server OS.
• Telephony signaling for VOIP (SIP/SIPrec, H.323) and RTP.
• Experience with ticketing systems like Zendesk, Linear, JIRA.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage for you and family.
• Flexible PTO to take time when you need it.
• Paid parental leave for all new parents.
• Retirement savings plan to help you plan for the future.
• Remote work setup budget for a productive home office.
• Monthly wellness and communication stipend.