Serve as the Single Point of Contact (SPOC) for strategic customers, acting as a trusted advisor
Diagnose and resolve complex technical issues (C/C++, C#, Java) via phone, email, and online
Collaborate closely with R&D and peers to provide effective solutions and reproduce customer
Create and share technical knowledge internally and with customers
Manage case queues effectively, prioritizing heavy workloads in a fast-paced environment

🎯 Requirements

Bachelor's degree (or equivalent) in Computer Science or related field
2+ years of experience in technical support or software development
Proficiency in C/C++ and/or Java programming
Hands-on experience with Linux/Unix environments (e.g., shell scripting)
Database experience (e.g., PostgreSQL/SQL)
Exceptional written and verbal communication skills in English

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