Application Support Engineer

📋 Description

• Manage and prioritize incoming customer support tickets, ensuring timely responses and resolution.
• Act as the primary technical contact for customers, providing updates and translating issues into
• Investigate issues by analyzing configurations, environments, workflows, logs, and code behavior.
• Read and understand codebases and docs to identify root causes and implement solutions.
• Develop and deploy targeted code fixes using C#/.NET and React/TypeScript across prod/testing.
• Coordinate deployments and review releases with customers and teams.

🎯 Requirements

• Bachelor’s degree in CS, IS, or related field, or equivalent hands-on experience.
• Strong troubleshooting and problem-solving, able to analyze configuration, code defects, and
• Working knowledge of C#/.NET to read, debug, and modify production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational databases.
• Experience using Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits.
• Career advancement and professional development.
• Experience with a diverse, global team and modern tech.
• Exposure to cloud environments and customer-facing support.