Application Support Engineer

📋 Description

• Hands-on day-to-day user application support
• Ensuring issues are addressed within specified SLA timeframes
• Troubleshooting issues and working with others to ensure root causes are identified and remediated
• Establishing and maintaining key relationships with business stakeholders
• Communicating with external vendors and Fund Administrators when issues arise
• Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation

🎯 Requirements

• Minimum 4 years of relevant IT experience in customer service or helpdesk/application support
• Strong experience providing end-user/business-facing white glove support
• Self-motivated and interested in understanding business user needs to drive efficiency and a
• Experience with application administration (monitoring, managing system configuration and working
• Prior experience in financial services preferred (especially credit & private equity)
• Experience working with multiple application and staffing vendors

🎁 Benefits

• Not provided