Application Support Engineer

📋 Description

• Manage and prioritize customer support tickets with timely responses.
• Act as primary technical contact for customers; provide updates and explanations.
• Investigate issues by analyzing configurations, environments, logs, and code.
• Read codebases and docs to identify root causes and fixes.
• Develop and deploy fixes using C#/.NET and React/TypeScript.
• Configure core functionality and environment settings.

🎯 Requirements

• Bachelor’s degree in CS or related field, or equivalent experience.
• Strong troubleshooting and problem-solving in complex environments.
• Working knowledge of C#/.NET to read/debug production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfort with SQL and relational databases.
• Experience with Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits.
• Career advancement and professional development.
• Experience with diverse, global team.
• Exposure to modern software tech and critical apps.