Application Support Engineer

📋 Description

• Manage and prioritize incoming customer support tickets with timely responses.
• Act as primary technical contact for customers, clear updates, set expectations.
• Investigate issues via configurations, environments, logs, and code behavior.
• Read codebases and docs to identify root causes and solutions.
• Develop and deploy targeted fixes using C#/.NET and React/TypeScript.
• Coordinate deployments and review releases with customers.

🎯 Requirements

• Bachelor’s degree in CS/IS or related field, or equivalent hands-on experience.
• Strong troubleshooting and problem-solving skills across config, code, and environments.
• Working knowledge of C#/.NET; able to read/debug production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational databases; experience with Visual Studio/VS Code.
• Ability to analyze logs, trace errors, and investigate complex problems.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits.
• Career advancement and professional development.
• Experience with a diverse, global team.
• Exposure to modern technologies and mission-critical apps.