Application Support Engineer

📋 Description

• Manage and prioritize incoming customer support tickets, ensuring timely responses and resolution
• Act as the primary technical contact for customers, providing clear updates and translating issues
• Investigate application issues by analyzing configurations, environments, workflows, logs, and code
• Read and understand codebases, docs, and designs to identify root causes and solutions.
• Develop and deploy targeted code fixes using C#/.NET and React/TypeScript in production and test.
• Configure and troubleshoot core app functionality, including business rules and settings.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent
• Strong troubleshooting and problem-solving, with root-cause analysis.
• Working knowledge of C#/.NET; read, debug, modify production code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable with SQL and relational databases.
• Experience using Visual Studio or VS Code.

🎁 Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits.
• Career advancement and professional development.
• Experience with diverse global teams.
• Exposure to modern tech and mission-critical apps.