Application Support Engineer [L2]

📋 Description

• Customer troubleshooting and resolution: Up to 2nd line technical support, direct customer
• Engineering and Product collaboration: Work with Engineering/Product to resolve bugs, provide
• Process and documentation: Help build/refine support processes and customer FAQs, troubleshooting
• Technical proficiency: Work in SaaS environment, including cloud-hosted infrastructure, APIs

🎯 Requirements

• Bachelor's degree in Computer Science or related technical field, or equivalent practical experience
• 2+ years experience in technical support role with deep understanding of software/applications
• Experience with SaaS environment including cloud hosting, APIs, and awareness of performance and
• Experience supporting maritime, shipping, commodities, or logistics customers
• Strong customer service and communication skills, ability to explain technical issues to technical
• Willingness to learn, document findings, and comfortable with new tools and systems

🎁 Benefits

• Flat remote-friendly culture
• Meaningful product work
• Daily impact
• Non-bureaucratic environment