Application Support Engineer (Support Level 1)

📋 Description

• We are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and improve systems and workflows.
• Provide technical support to B2B clients using dxFeed market-data products
• Troubleshoot and resolve issues in high-load financial systems (market data delivery)
• Communicate with clients, providing technical guidance, recommendations, and integration support
• Maintain accurate records of customer interactions, incidents, and resolutions
• Identify root causes of technical problems and propose long-term solutions

🎯 Requirements

• General interest in finances
• Work experience with clients around the globe
• High level of communication and soft skills
• Diligence and quick response to incoming information (tickets, monitoring, calls, notifications, chats)
• Console skills: Linux/Unix basics (bash, configuration in etc/, logs in log/)
• Basic knowledge of Java, Python and/or C/C++

🎁 Benefits

• Hands-on work with low-level financial data and market infrastructure
• Broad and practical expertise in the financial domain
• Experience with proprietary products and in-house infrastructure
• Collaboration with a highly skilled, engineering-driven team
• Ability to influence product development, architecture, and internal processes
• Hybrid work mode and flexibility