Application Support Lead (Level 2)

📋 Description

• Lead L2 application incidents and service requests
• Coordinate with L1/L3 teams for resolution
• Ensure SLAs and availability of business-critical apps
• Guide major incident bridges and stakeholder updates
• Mentor L2 analysts and manage workloads
• Drive continuous service improvement

🎯 Requirements

• Strong experience in Application/Production Support
• Experience with Incident, Problem and service requests
• Batch job monitoring and REST/SOAP services
• Familiar with AWS/Azure is a plus
• Excellent communication and leadership skills
• 6–10 years in app support; 2+ years in L2/lead role

🎁 Benefits

• Flexible schedule and hybrid work model
• Continuous learning through SGS University
• Open, collaborative culture with growth opportunities