Own end-to-end resolution of incidents escalated from L1.
Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
Actively participate in or lead Major Incident (MI) bridges.
Perform RCA and implement permanent fixes.
Identify recurring issues, trends, and preventive actions.
Review and support production changes related to applications/middleware.

🎯 Requirements

Strong Java and .Net fundamentals and troubleshooting.
Strong Unix/Linux and networking skills.
Scripting (Shell/Python/PowerShell) – development & optimization.
Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
Solid understanding of ITSM processes (Incident, Problem, Change).
Experience in RCA, DR validation, and resilience operations.

🎁 Benefits

Rotational shifts including nights/weekends/holidays
Fast-paced environment with multiple priorities
Hybrid working model

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