Application Support Specialist

📋 Description

• Acting as a daily point of contact for clients, mainly through tickets and also in client meetings
• Analysing and resolving complex product issues and questions, and bringing in the right internal
• Troubleshooting technical issues and tracking down bugs alongside a team of Technical Product
• Reporting issues directly to our Engineering teams with clear, detailed documentation
• Joining our Major Incident response team to resolve the most urgent and critical client problems
• Keeping the client experience at the centre of every interaction

🎯 Requirements

• Bachelor’s or master’s degree, or equivalent experience in technical support or a similar
• Excellent written and spoken English
• Excellent written and spoken Spanish
• Confidence engaging with clients in meetings and during critical situations
• Experience with databases, SQL and Excel, and a genuine interest in IT
• Strong attention to detail, patience and a structured way of working

🎁 Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Access to free mental health support
• Flexible working arrangements