Application Support Specialist I

📋 Description

• Assist caregivers with app issues, delivering one-call resolutions.
• Manage inbound/outbound calls, email, and caregiver updates.
• Act as mobile app SME; troubleshoot clocking in/out and face recognition.
• Answer high-volume mobile app calls and follow up to resolve issues.
• De-escalate dissatisfied customers; escalate unresolved issues.
• Maintain service levels by meeting metrics and quality standards.

🎯 Requirements

• Proven customer service skills showing caregivers empathy, active listening, and patience
• Strong computer proficiency; ability to leverage technology to resolve customer issues
• Strong communication skills; articulate solutions step by step
• Ability to problem solve and identify root cause of app issues
• Relevant technical support experience
• Strong work ethic and ownership for tasks, decisions and results

🎁 Benefits

• Competitive compensation and benefits.
• Medical, retirement plans, and wellness programs.
• Fun company events and ongoing learning opportunities.
• Inclusive environment; equal opportunity employer.
• Opportunities for career growth and development.