Application Support Specialist - Overnight M-F

📋 Description

• Proactively respond to client issues and monitor client environments
• Triage, troubleshoot, and resolve customer requests according to SOPs and SLAs
• Collaborate with internal teams on technical, product, engineering, or operational issues
• Document incidents, troubleshooting steps, and resolutions in ticketing system
• Escalate unresolved issues through appropriate channels
• Follow monitoring, alerting, security, and operational procedures

🎯 Requirements

• 3+ years of Level I or higher technical troubleshooting in customer support or similar
• Experience in customer care or technical support in radiology, PACS, healthcare IT, or clinical
• Direct experience working with clinicians for software onboarding/implementation
• Healthcare or clinical background to troubleshoot with medical professionals
• PACS Administrator/Analyst experience strongly preferred
• Familiarity with DICOM, HL7, and Modality Worklist (MWL) standards

🎁 Benefits

• Fully remote within United States
• Full-time hourly employment, base $30–$36/hour plus equity
• Pay determined by location, skills, competencies, experience
• Stock options for long-term growth
• Flexible Paid Time Off
• Medical, dental, and vision insurance