Application Support Specialist - Second Shift M-F

📋 Description

• Proactively respond to client issues, provide timely assistance, and maintain active monitoring of
• Investigate and resolve support requests in accordance with established Standard Operating
• Troubleshoot application, software, network, and workflow issues, using available tools and
• Assist healthcare professionals with clinical applications and radiology-related workflows
• Accurately document incidents, troubleshooting steps, findings, and resolutions within the
• Recognize issues that require additional expertise and escalate them through the appropriate

🎯 Requirements

• At least 3 years of experience in Level I or higher troubleshooting within a call center, customer
• Demonstrated experience working in healthcare environments and troubleshooting issues for medical
• Experience with radiology technology, PACS administration, or PACS analysis is strongly preferred.
• Experience supporting clinician onboarding and users of clinical applications.
• Basic familiarity with DICOM, HL7, and Modality Worklist (MWL) standards and general radiology
• Strong customer care skills and the ability to communicate professionally with users experiencing

🎁 Benefits

• $30.00–$36.00 per hour for the U.S. full-time position, plus equity and benefits.
• Compensation within the stated range may vary based on work location, experience, skills
• Equity: Stock options.
• Flexible Paid Time Off.
• Medical, dental, and vision insurance.
• Life insurance coverage.