Application Support Specialist - Weekend Days

📋 Description

• Proactively respond to client issues, monitor client environments, and identify potential problems
• Resolve support requests efficiently in accordance with established Standard Operating Procedures
• Investigate, troubleshoot, and resolve application, network, and software-related issues while
• Document incidents, troubleshooting steps, and resolutions accurately and comprehensively within
• Escalate unresolved or complex issues through the appropriate internal channels to support timely
• Follow monitoring, alerting, security, and data-protection procedures to maintain operational

🎯 Requirements

• Minimum 3 years of experience in Level I or higher technical troubleshooting within a call center
• Experience in customer care or call center environments, ideally within healthcare, radiology, PACS
• Direct experience supporting or onboarding clinicians on clinical applications.
• Strong ability to troubleshoot technical issues while communicating effectively with medical
• Experience as a PACS Administrator or PACS Analyst is preferred.
• Basic familiarity with DICOM, HL7, and Modality Worklist (MWL) standards, as well as general

🎁 Benefits

• $30.00–$36.00 per hour base compensation for full-time employment, plus equity and benefits.
• Flexible compensation within the stated range based on experience, work location, skills
• Stock options/equity participation.
• Flexible Paid Time Off (PTO).
• Medical, dental, and vision insurance.
• Life insurance.