Lead major incident (MI) bridges and restore service with minimum business impact.
Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
Own technical RCAs, drive long-term and systemic remediation.
Identify recurring failure patterns and risks.
Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
Tune JVM parameters, analyze thread/heap dumps, and improve performance.

🎯 Requirements

7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
Bachelor's degree in Computer Science/Engineering or equivalent.
ITIL, cloud, or industry certifications (preferred).
Banking/financial domain experience (preferred).

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