Apprentice - Technical Support

📋 Description

• Work with Senior Support Engineers to diagnose and resolve issues
• Diagnose, log, triage, and prioritize tickets per SLA
• Troubleshoot L1 issues across platform functions, configurations, and connectivity
• Escalate complex problems to L2/L3 with documentation and reproducible steps
• Learn enterprise-grade CCaaS support in a fast-growing SaaS environment

🎯 Requirements

• Bachelor's degree in CS or IT (BE/B.Tech) from a recognized university
• Freshers welcome; internship or project exposure is a plus
• Basic understanding of networking, operating systems, and troubleshooting
• Familiarity with APIs, web technologies, and cloud platforms is a plus
• Strong analytical and structured problem-solving mindset
• Excellent verbal and written communication skills

🎁 Benefits

• Mentorship and hands-on exposure in a learning-intensive role
• Ownership and growth in a fast-paced SaaS environment
• Path to a full-time role with increased responsibilities
• Collaborative, diverse, and inclusive team culture
• Five9 is an equal opportunity employer