Area Collection Manager East - Recovery

📋 Description

• Manage collection operations across a defined state/region for assigned buckets ensuring that
• Lead and develop a team of CMs providing training coaching and performance management to ensure
• Drive the team to achieve resolution rates/normalization rates or ROR for recovery
• Manage relationships with external collection agencies ensuring they adhere to organizational
• Evaluate agency performance regularly and address any issues to improve efficiency and effectiveness
• Ensure that all collection processes including account allocation visit schedules and reporting are

🎯 Requirements

• Experience in managing collections for the region/state being hired for
• Strong understanding of the relevant region/state profile of customers within local districts good
• Knowledge of local agencies and has demonstrated skills of driving collection agencies
• Proficient in the local language
• Knowledge of code of conduct for collections and should be able to explain its importance
• Strong understanding of collections business should be familiar with metrics like resolution rates