Added
3 minutes ago
Type
Full time
Salary
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Related skills

customer service performance management team leadership resource planning staff management

πŸ“‹ Description

  • Lead a field team to carry out installations of low carbon tech within domestic homes
  • Ensure all field teams provide the best possible customer service to customers by managing the
  • Find solutions to potential challenges when installing heat pumps to increase customer adoption
  • Ensure all installations are performed to the highest standards and meet all compliance criteria
  • Lead the teams to ensure health and safety is at the forefront of day-to-day tasks
  • Identify and plan for maximum utilisation of field teams to increase productivity

🎯 Requirements

  • Ability to lead and inspire field team to deliver epic customer service and support them to work
  • Passionate about customers with the desire to own any problems and manage customers to a positive
  • Proactive, anticipating the needs of customers, your team and your colleagues
  • Able to performance manage a team to maximise their potential
  • Ability to lead the day-to-day tasks while future planning for success
  • Organised, cool-headed and have resilience that allows you to be calm under pressure
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