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Oversee the day-to-day management and performance of the VIP Executives Management team for the
Ensure high-value players receive exceptional and personalized service
Lead the team to maximize player satisfaction, retention, and overall value
Implement strategies to protect business revenue from VIP players
Act as a pivotal link between senior management and the VIP team
Align VIP initiatives with company's overall business strategy

3-5 years' experience managing high-value VIPs in online gaming or similar customer-focused
Proven ability to lead and motivate high-performing teams in a target-driven environment
Strong analytical skills with experience using data to drive strategy and optimize VIP programs
Skilled in using CRM systems, segmentation strategies, and tailored account management for VIPs
In-depth understanding of online gaming sector, including player behavior, regulations, and market
Excellent written and verbal communication skills with ability to influence stakeholders at all

ARM VIP Team Leader - Fixed Term Maternity Leave

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