ASPIRE Global Service Centre – ITSM Manager

📋 Description

• Oversee major incident management processes, ensuring timely resolution and communication
• Support the production of post-incident reviews (PIRs) to identify root causes, lessons learned
• Ensure change and release processes are followed with minimal service disruption
• Validate that change management processes are followed, and risks are mitigated
• Accountable for Knowledge Management working practices for the wider Version 1 business (all
• Promote a culture of knowledge sharing within the Aspire Managed Service organisation

🎯 Requirements

• 5+ years working in a ITSM role
• Proven experience in IT service management, service assurance, or IT operations
• Experience managing service performance in complex, multi-vendor environments
• Excellent analytical, communication, and stakeholder management skills
• Familiarity with audit processes, compliance frameworks, and risk management
• Experience with ITSM tools (e.g. ServiceNow)

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through Strength in Balance & Leadership
• Flexible/remote working
• Pension, Private Healthcare Cover, Life Assurance, Financial advice and Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave