ASPIRE Global Service Centre – Onsite Support Analyst (Dublin)

📋 Description

• Serve as the first point of contact for technical support via phone, email, or chat
• Deliver excellent customer service and build strong relationships with end-users
• Handling escalations calmly & professionally
• Onsite presence & demonstrating end user empathy
• Provision of VIP / Executive support
• Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems

🎯 Requirements

• Minimum of 2-5 years of experience in deskside support
• Strong customer service orientation with excellent communication skills
• Ability to explain technical concepts to non-technical users
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g., ServiceNow)
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through Strength in Balance & Leadership
• Flexible/remote working
• Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave