Assistant Customer Service Manager

📋 Description

• Manage frontline operation teams for excellent customer service.
• Produce reports, identify root causes, and plan actions to close gaps.
• Develop a productive, high-performance working environment.
• Coach and manage performance of Customer Service Team Leaders.
• Coordinate with Customer Care Manager and other departments on staffing.
• Recommend and implement process improvements for CS operations.

🎯 Requirements

• At least 3 years people management in customer service/Contact Center
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Advanced Excel for data reporting and analysis
• Strong communication across all levels
• Experience developing/implementing policies; logistics/start-up a plus
• No active disciplinary sanctions; HR track record considered