Assistant Customer Services Manager - Softlines (TIC Background)

📋 Description

• Lead and manage the Customer Service team
• Ensure timely and professional handling of customer inquiries, quotations, orders, and service
• Maintain high levels of customer satisfaction and customer retention
• Build strong relationships with key customers
• Monitor monthly revenue performance by customer, service line, and business unit
• Prepare weekly and monthly revenue reports

🎯 Requirements

• Bachelor's degree in Business, Science, Marketing, or related fields
• Minimum 5 years of experience in Customer Service, Operations, or Business Support
• Minimum 2 years of people management experience
• Strong analytical, communication, and leadership skills
• Good command of English

🎁 Benefits

• Opportunity to work in a leading global laboratory and life sciences company
• Exposure to regional finance operations and international stakeholders
• Dynamic, professional, and collaborative working environment
• Clear career development opportunities within finance and controlling functions
• Competitive compensation and comprehensive employee benefits package