Assistant Manager, Business Enablement

📋 Description

• Diagnose operational problems through workflow observation, process-owner input and data analysis
• Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk
• Build simple AI or automation solutions, or translate operational needs into requirements for
• Partner with business teams to turn new ideas into processes, resource plans, service measures and
• Create process maps, standard operating procedures, training materials and performance measures.
• Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or

🎯 Requirements

• At least 5 years in operations, with direct accountability for a live service, workflow or
• Experience using dashboards or equivalent tools to diagnose operational problems and redesign
• Experience piloting changes, implementing improvements and advocating successful solutions into
• Applied experience using AI, automation or latest technology to improve a workflow or decision.
• Turn broad goals into practical processes and resource plans.
• Experience influencing stakeholders while remaining hands-on in delivery.

🎁 Benefits

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex, create a benefits package that suits your needs and aspirations.
• Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
• Grabber Assistance Programme.
• FlexWork arrangements such as differentiated hours.