Assistant Manager/Supervising Case Manager

📋 Description

• Oversee all shift operations, ensuring 24/7 coverage and staffing.
• Supervise 1–3 Case Managers; coach, review files, meet KPIs.
• Verify relocations and reunifications for safety and documentation.
• Manage client supplies, vouchers, assets; conduct inventories.
• Lead shift briefings and staff development; train on KPIs.
• Oversee hotline operations, triage, dispatch, and reporting.

🎯 Requirements

• Bachelor’s degree in social work or public health, or 2+ years case management.
• Experience with de-escalation, motivational interviewing, data collection.
• Street-based outreach in urban settings/homeless encampments.
• Strong documentation of case notes and data in professional standards.
• Ability to collaborate with Glide programs and external agencies.
• Excellent communication; trauma-informed, culturally competent.

🎁 Benefits

• Part-time 24 hours/week, exempt role.
• On-site work in San Francisco’s Tenderloin.
• Professional development and supervision.
• HIPAA/confidentiality training provided.
• Collaboration with Glide and partner programs.