Assistant Relationship Manager, Enterprise

📋 Description

• Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term
• Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance
• Understand each customer's business model, payment flows, operational setup, and growth priorities
• Partner with customers through onboarding, implementation, go-live, and post-launch optimisation
• Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite
• Monitor account health, usage trends, and commercial performance to proactively address risks and

🎯 Requirements

• 2+ years of experience in account management, customer success, business development, partnerships
• Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth
• Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce
• Strong relationship management skills and confidence working with multiple stakeholders across
• Commercial acumen and the ability to balance customer value, retention, and growth outcomes
• Strong problem-solving ability, with a practical and proactive approach to customer needs and issue