Assistente Atendimento I (Marketplace Out)

📋 Description

• Provide customer service through marketplace channels, delivering fast, clear, customer-oriented
• Handle requests related to orders, deliveries, cancellations, refunds, exchanges, and post-sales
• Analyze each case according to marketplace policies and internal procedures to ensure appropriate
• Act proactively to prevent and reduce impacts on store reputation by resolving issues within
• Register customer interactions accurately across internal systems and service platforms.
• Identify recurring issues and suggest improvements to operational processes.

🎯 Requirements

• High school diploma required; higher education in progress is a plus.
• Previous experience in customer service, preferably within e-commerce or marketplace operations.
• Strong written and verbal communication skills.
• Analytical ability to evaluate situations and make appropriate decisions.
• Organization skills and ability to manage priorities effectively.
• Comfort using digital systems, platforms, and customer service tools.

🎁 Benefits

• Medical and dental insurance.
• Medication assistance.
• Health support benefits for family members.
• Free psychotherapy sessions and telemedicine services.
• Flu vaccination programs and health initiatives.
• Meal voucher or on-site restaurant options, depending on work model.