Assistente de Atendimento ao Cliente (TEMPORÁRIO)

📋 Description

• Provide active and inbound customer support through email, the learning platform, WhatsApp, chat
• Deliver empathetic, respectful, and assertive service while maintaining a strong customer-care
• Manage each interaction end-to-end, from accurately recording information in the relevant systems
• Escalate cases appropriately to the responsible team when additional expertise or support is
• Contribute to maintaining and improving customer service performance indicators.
• Review area reports when necessary and help ensure information is accurate and up to date.

🎯 Requirements

• Previous experience in Customer Service or Customer Support.
• Professional experience in customer retention.
• Availability and willingness to work under an 8-month temporary contract, with the possibility of
• Strong communication, empathy, active listening, organization, and problem-solving skills.
• Ability to manage multiple customer interactions while maintaining attention to detail and service
• Experience in a startup environment is a plus.

🎁 Benefits

• Fully remote work model with support and equipment provided for effective home working.
• Temporary CLT employment for 8 months, with the possibility of permanent employment.
• Working schedule: Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PM.
• Meal allowance through Caju of R$27.00.
• Culture allowance of R$50.00.
• Unimed health insurance.