Assistente de Suporte

📋 Description

• Provide customer assistance through chat and email ticket systems, addressing questions and
• Understand customer needs, investigate reported problems, and provide clear guidance and solutions.
• Deliver a positive customer experience through empathetic, professional, and structured
• Manage multiple customer interactions simultaneously while maintaining quality and efficiency.
• Follow support processes, document interactions, and ensure proper execution of daily activities.
• Collaborate with internal teams when necessary to escalate and resolve more complex requests.

🎯 Requirements

• Previous experience in customer service, especially through chat-based support channels.
• Strong written and verbal communication skills.
• Empathy and a customer-focused mindset.
• Interest or familiarity with technology and online services.
• Ability to handle multiple tasks simultaneously and work effectively under pressure.
• Organization, attention to detail, and strong execution skills.

🎁 Benefits

• 100% remote work model.
• Monthly home office allowance of R$180.00.
• Additional support to purchase home office equipment.
• Meal or food allowance of R$44.55 per working day.
• Health and dental insurance with no employee copayment.
• Wellness program with access to fitness and telemedicine services.