Associate Account Coordinator (Order Management)

📋 Description

• Manage Hatch Order Entry Process for Drop Ship Orders.
• Accept and book customer orders; verify required documents before booking.
• Attend cross-departmental meetings to review order status and escalate issues.
• Assist with resolving engineering change requests with Product/Engineering.
• Ensure data integrity of customer data in Salesforce and Signal prior to push to Hatch.
• Perform other duties as assigned by Customer Service Manager.

🎯 Requirements

• Ability to become a trusted contact to internal and external clients.
• Be a self-starter; work independently but value teamwork.
• Strong verbal and written communication skills.
• Ability to build rapport with internal and external clients.
• Ability to adapt and react to quick changes.
• Ability to work effectively under pressure.

🎁 Benefits

• Comprehensive health insurance for employees.
• Paid time off and company holidays.
• Flexible work arrangements for work-life balance.
• Learning and development opportunities.
• Employee wellness programs for well-being.
• Retirement and statutory benefits in India.