Associate - Account Management

📋 Description

• Answer, resolve customer issues, and upsell through phone
• Identify and relate with various customer needs and scenarios
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and
• Remain updated in client and industry led processes, technology applications, utilities, and
• Utilize various client-based tools and applications for customer management and servicing
• Transfer customers to appropriate departments when required

🎯 Requirements

• College Undergraduate
• At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company
• At least 6 months experience in Sales (in BPO industry)
• At least 6 months experience in Tech
• Non-Voice Support Experience - Desirable
• Experience in WAHA - An advantage

🎁 Benefits

• Very good earning opportunities
• Attractive benefits package (health insurance and additional transportation allowance)
• Recognition and incentive programs
• Intensive training based on leading global standards to ensure high-quality customer service
• Professional development opportunities